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Frequently Asked Questions - Be Well

Frequently Asked Questions

Volume discounts


Groups may be interested in joining together. Family members, Yoga and exercise groups, church, counseling, and many others can benefit from embarking on this path together. Follow this link to contact us and discuss volume discounts for groups of 5 or more people. Contact Us - Be Well See these articles for reference: The Five Workplace Wellness Programs Employees [...]

How do I sign up my family?


The path to mental and physical wellness is a deeply personal one. The daily grind, pressures of family and friends, each person experiences events and emotions in a way that is totally unique to them. By recognizing this, we find our true inner peace. This is why we recommend family members have their own accounts. Simply choose the weekly [...]

How do I reset my password?


Did you forget your password? Many people forget their passwords and you can use the website’s “Forgot My Password” function by going to: My Account Page, where you can then click on the Password Reset link located next to the Sign In button. Forgot Your Apple ID? The password reset and retrieval function lives in the iCloud. You will [...]

Do you offer refunds?


Starting a long journey to your best self is a commitment of time and energy. If you subscribed but then later realized you’re not quite ready to commit to the program, let us know as soon as possible. Monthly subscribers have 1 week from the date of purchase to notify us of their cancellation. Yearly subscribers have 2 weeks [...]

How do I cancel my subscription?


Please reference the FAQ, "How do I turn off auto-renew?". To cancel you would follow the same procedure as you would to turn off the auto renewal function. Your card will not be billed further until you decide to come back. Do you have a question that isn't answered here? Please contact us! [...]

How do I turn off auto-renew?


If you need to take a break or go on a vacation, did you know that you have the ability to turn off the auto renewal function? Login to your Account, then go to subscriptions, and “turn off auto renewal”. When you’re ready to come back to your wellness journey, simply start your membership up again. To sign out [...]

Do you have any coupons or promotions?


Everyone wants a good deal or free gift! Who doesn't? Keep up with the latest goings on at Be Well by following us on social media. When we do run special promotions, you’ll see it there first. Facebook ( Twitter ( LinkedIn ( Do you have a question that isn't answered here? Please contact [...]

The app froze on me. What do I do?


Trying to use the app but it froze on you? Try these tips from Apple’s support page to thaw it out. iPhone: Force the app to quit on your iPhone by swiping left or right to preview the frozen app, then swipe up. Close an app on your iPhone or iPod touch Reboot the device. Turn off and turn [...]

How do I connect the app to the iOS Health App?


Apple’s Health App can be connected to third party apps like Be Well’s. If you use other health related apps through Apple, you can track the data of all of them together through iOS Health. Download and install the Apple iOS Health app on your phone. Click on your Profile. Under “Privacy”, select “Apps”. There you can see a [...]

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